COPYRIGHT © 200
8
MERIT ENTERTAINMENT
Merit Entertainment
Troubleshooting Guide for the
Megatouch Entertainer
and Wallette
P
ROBLEM
C
ORRECTIVE
A
CTION
•
no power
•
bill acceptor
motor does not
run
•
no flash on the
monitor screen
•
no cooling fans
operating
•
no output from
power supply
•
Check that the power cord is connected to a “live” outlet.
•
Check that the power switch is on.
•
Check that the power cord is connected to the game
power supply.
•
Check that the power supply’s voltage select switch is set
to the proper voltage.
•
Check the harness connections to the on/off switch and
circuit breaker.
•
Check the circuit breaker for an “open”.
•
Check the A/C harness connection to the power supply.
•
Check the line cord.
•
no video
•
no cooling fan
operation
•
screen is blank
•
A/C power to the
monitor and bill
acceptor
•
no output from
power supply
•
Check the D/C harness connection to the motherboard.
•
Check the A/C harness connection to the power supply.
•
no video
•
cooling fans are
working
•
there is a sound
when coins are
deposited
•
Check the video cable connections to the motherboard
and the LCD display and the monitor control board.
•
Check the +12 volt supply voltage to the LCD display
(yellow wire +12, black wire ground)
•
Check the harness connections between the PC boards on
the back of the LCD display.
•
Replace the LCD display.
•
no video
•
constant beeping
or a sequence of
beeps
•
The memory card (DIMM) may not be seated properly.
Reseat the DIMM or replace it.
•
no video
•
no sound when
coins are
deposited
•
Check all connections to the motherboard.
•
Reseat the DIMM.
•
Replace the motherboard or send it for repair.
•
The AMI music
button isn’t
appearing on the
Main Menu
•
If you’ve completed the steps in
AMI Music Setup
, check
your broadband connection. If your broadband is down,
the unit will revert to game-only mode. Confirm the
settings on the Network Menu and then enter the System
Menu > AMI Setup Screen and touch “Test Connection”.
•
no sound coming
from the
speakers
•
Check jumper JP14 on the I/O board. If you’re using the
speakers that came with the unit or using your own
speakers, the jumper must be on pins 1 & 2; if using the
Premium Sound System or using your own amplifier, the
jumper must be on pins 2 & 3. If you’re using your own
speakers, make sure that the EC0349 harness is
connected to J12 on the I/O board; also check the speaker
connections inside the cash door. If you’re using your own
amplifier, make sure that the EC0350 harness is
connected to “audio out” on the motherboard and your
amplifier is connected to the 3.5 mm jack inside the cash
door.